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Effective Date: 04/08/2024

At 𝐄𝐋𝐈𝐕𝐎𝐍𝐍𝐄 (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information with care, discretion, and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or otherwise interact with our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only where necessary to deliver our Services and provide an elevated customer experience.

a. Information You Provide to Us

When you engage with 𝐄𝐋𝐈𝐕𝐎𝐍𝐍𝐄, we may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Account login credentials

  • Correspondence with customer service

b. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device information (desktop, mobile, tablet)

  • Pages visited and time spent on our website

  • Referring URLs

  • Cookies and similar tracking technologies

This information helps us improve performance, security, and user experience.

c. Information from Third Parties

We may receive limited information from trusted third-party providers such as:

  • Payment processors

  • Shipping and logistics partners

  • Social media platforms

  • Marketing and analytics providers

This information is used strictly for operational and analytical purposes.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil orders, including shipping, returns, and exchanges

  • Communicate with you regarding purchases, enquiries, or customer service requests

  • Provide updates, marketing communications, and exclusive offers (with opt-out options)

  • Improve our website, collections, and overall experience

  • Detect and prevent fraud, unauthorised access, or misuse

  • Comply with legal obligations and resolve disputes

3. Sharing of Personal Information

𝐄𝐋𝐈𝐕𝐎𝐍𝐍𝐄 does not sell or rent your personal information.

We may share information only in the following circumstances:

Service Providers

With trusted third parties who assist us in operating our business, including payment processors, logistics partners, marketing platforms, and IT service providers.

Legal Requirements

Where disclosure is required by law, regulation, court order, or to protect the rights, safety, or property of 𝐄𝐋𝐈𝐕𝐎𝐍𝐍𝐄, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyse traffic, and personalise content. You may manage or disable cookies through your browser settings; however, this may affect site performance.

5. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal obligations

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information. While we strive to protect your data, no system is entirely secure, and we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party websites or services. 𝐄𝐋𝐈𝐕𝐎𝐍𝐍𝐄 is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. Continued use of our Services constitutes acceptance of the revised policy.

9. Contact Us

For questions or concerns regarding this Privacy Policy or your personal information, please contact:

𝐄𝐋𝐈𝐕𝐎𝐍𝐍𝐄
Email: info@elivonne.com